FAQ

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Do you work with international clients?

Yes! We work with clients worldwide and are flexible with time zones, currencies and communication methods. We’ve successfully delivered projects for businesses across different countries and industries.

Can you sign an NDA?

Absolutely, we understand the need for confidentiality and are happy to sign non-disclosure agreements for sensitive projects.

Do you provide contracts for clarity?

Yes. Every project is covered by a clear agreement outlining scope, deliverables, timeline and payment terms so there are no surprises.

What happens if my project is urgent?

We do offer rush services for time sensitive projects. Depending on your deadline, we’ll re-prioritise our schedule and assign additional resources. Rush fees may apply, however, we’ll always be transparent and upfront.

What types of services do you offer?

Branding:
- Logo design & visual identity    
- Guidelines/style guide
- Rebranding services 
- Business guidelines

Graphic Design:

- Product packaging design
- Box & label design
- Business cards & stationery
- Marketing collateral (e.g., flyers, brochures, posters)
- Trade show materials
- Menu design
- Reports
- Presentations    
- Infographics
- Custom illustrations
- Digital & print ads 
- Social media design

Product & Packaging Design:

- Physical product concept & prototyping
- 3D product renders
- Box design
- Label & insert design
- Unboxing experience design
- Display design 

Website & App Services:

- Website design (UI/UX)
- Website development
- E-commerce development
- Mobile app design & development
- Landing page design 
- 3R's: Redesign, Restructure, Redevelop

Content Creation:

- Content writing
- Blog writing  
- Product descriptions
- Video & photo editing
- Photography (e.g., product, lifestyle, brand)
- Motion graphics 
- Animations

Event Marketing:

- Event branding & promotion
- Trade show booth design
- Event planning
- Product launch events
- Corporate events & conferences

Printing & Production:
- Custom packaging printing
- Brochures, catalogues & signage
- Business cards & stationery
- T-shirt & merchandise printing
- Display & banner printing

We can accommodate more based on your requests and vision.

Do you handle printing and shipping, or just design?

We provide both digital design and can assist with printing production through our trusted partners. Shipping and print costs are quoted separately. We’ll help oversee quality control to make sure everything is to the highest standard.

Do you offer post-launch support or maintenance?

Yes! We offer support packages for ongoing website updates, content refreshes and design tweaks. These can be set up on a monthly retainer basis or agreed per project.

Can I change the project scope midway?

Yes! We’re flexible. We’ll review the changes, provide an updated timeline and quote, and move forward once you're happy with the adjustments.

Can I start small with a test project?

Of course. Many of our clients begin with a small project (like a logo or content package) before moving on to larger engagements.

What is the cost of your services?

Our pricing is customised based on the scope of the project. Contact us to receive a detailed quote altered to your specific needs.

Do you offer retainers or long-term contracts?

Yes, we offer retainer agreements for ongoing support such as content creation, design updates or social media graphics. Retainers are customisable to fit your monthly needs.

Do you offer refunds?

As creative work is time-intensive, we don’t offer refunds once work has begun. We do, however, take client satisfaction very seriously and we will work with you to resolve any issues.

How do we get started on a project?

To get started, simply contact us with your project details. We’ll set up a consultation to discuss your ideas, goals and timeline before moving forward.

How long does it take to complete a project?

The timeline varies depending on the project scope. On average, e.g., a branding project takes 4 to 12 weeks, while a web design project may range from 8 to 20 weeks, depending on the complexity and type of website. We’ll provide a detailed timeline during our consultation.